Date of Last Revision: 26 May 2024
Flipeet Raise Privacy Policy
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Privacy and security are very important to us at Flipeet Raise. This Privacy Notice (“Notice”) is meant to help you (the “end user”) understand how we at Flipeet Raise collect, use, and share your data when you use our products or services on which we make this Notice available – for example, when you use Flipeet Raise or our mobile applications, or when you raise funds on Flipeet Raise for your campaigns or donate to one of our non-profit partners. This Policy applies to Flipeet LTD and its affiliates and subsidiaries, including Flipeet Raise LTD (collectively, “Flipeet Raise” “we”, “our” and “us”). You should read this Policy carefully, it contains important information about your privacy rights and choices. Before you use or submit any information through or in connection with the Services, please carefully review this Notice. By using any part of the Services, you acknowledge that you have read, understood and agree to the collection, use, and disclosure of your information as outlined in this Notice. To the extent allowed by law, the English version of this Notice is binding and its translations in other languages are for convenience only; in case of discrepancies between the English version of this Notice and its translations, the English version shall prevail.
INFORMATION WE COLLECT
As further described below, when you use or otherwise access the Services, we collect information in multiple ways, including when you provide information directly to us, and when we passively collect information from your browser or device (e.g. by logging how you interact with our Services).
A. Information That You Provide Directly to Us:
I. Registration information: When you register for our Services or open an account, we collect registration information, such as your name, email address and login details, your postcode, your country, your phone number (for purposes of multi-factor authentication and to provide you with important messages) and any information you choose to provide us (such as a profile picture). If you are a representative of a Charity (as defined in the Terms) to whom funds are donated through our Services, registration information we collect may include your name and email address.
II. Creation of a Fundraiser: When you create a fundraiser on the Services, we collect the information you choose to provide us in relation to your fundraiser and we display it through our Services. For example, you can provide a fundraiser title, choose a fundraiser category, upload images, and describe your fundraiser goal(s). You might, in creating a fundraiser, choose to provide us with information relating to other parties by organising a fundraiser for a family member or friend, and in doing so, you disclose the name or circumstances of that family member or friend. By providing information in a fundraiser, you consent to our collection, storage, disclosure, and use of your data. If you upload personal data related to other parties, you acknowledge and agree that you have the authority and consent of the relevant other parties for us to access, disclose, and use the relevant data and that you have notified the other parties and informed them of how their information is collected and used by Flipeet Raise to provide the Services. We reserve the right to identify you as the person who has made the referral in any messages that are sent to them. Our payment processors also collect and maintain information related to your withdrawal of funds from any fundraiser.
III. Setting up Withdrawals: When you are the beneficiary (or the recipient of funds from a fundraiser), we may collect information including your contact details (such as name and email address), postcode, country, your phone number (for purposes of multi-factor authentication and to send you important messages) and any information you choose to provide us. Our payment processors collect your bank details as well as other information necessary to set up the withdrawals.
IV. Donation Information: On the Services, when you donate to a fundraiser, we may collect information such as your contact details (such as name and email address), physical address for billing purposes, postcode, country, and any information you choose to provide us (such as a description of why you have donated). Our payment processors collect your credit card details and other information necessary to process the donation such as your home address. See more details under “Information collected by our payment processors”.
V. Public Communications: You can post comments, leave feedback, send thank-you notes or otherwise communicate with other users through our Services. Any content, including such comments, feedback, and notes that you choose to post on publicly available campaign pages through our Services are available to the public by default. Please remember that any information that is disclosed in these areas becomes public information for both us and other users to use and share. Take care not to disclose personal data unless you intend for that data to become public. Please also be considerate and respectful of others while using the community to publish your opinions. We reserve the right, but do not have the obligation, to review and monitor such posting or any other content on our Services, and to remove postings or content that may be viewed as inappropriate or offensive to others.
VI. Communications to Flipeet Raise: If you have questions about how Flipeet Raise handles information about you, you may contact us via email, by chat services or by other means (for example our Twitter customer support or to let us know your ideas for new products or modifications to existing products).
VII. Information relating to other parties: You can choose to provide us with information relating to other parties. For example, if you choose to provide personal information about someone on your fundraiser, you confirm that you have the consent of such a person to share their personal information with us.
VIII. Sensitive Information: You can also provide us with information about yourself or other parties that are considered sensitive, such as political opinions, race, ethnicity, health information or religious beliefs. If you post this information in a fundraiser, you choose to provide such information to be published publicly in relation to your fundraiser, donation or otherwise. Subject to applicable law, Flipeet Raise may use any information which has manifestly been made public, including processing information about you that reveals sensitive information. When you provide such information to us you consent to the processing of this data by Flipeet Raise and/or its service providers. We collect the information listed in this section for the purposes described below in the sections “Our Use of Information Collected” and “Our Disclosure of Information Collected Through the Services.
IX. Biometric Information: We sometimes collect biometric information through vendors for identity verification, regulatory compliance and fraud prevention purposes. We or vendors we engage may collect a copy of your government-issued ID (i.e. your driver’s licence, national ID card, or passport) and a scan of the picture on your valid and unexpired government-issued ID for identification purposes. Our vendors may, with your consent, employ facial recognition technology to verify your identity and share the results of their analysis with us, if needed. Flipeet Raise does not have access to or otherwise collect or maintain any biometric information.
X. Information Collected by Our Payment Processors: We use Stripe, and paystack for payments, analytics, and other business services. These payment processors may collect personal data including via cookies and similar technologies. The personal data they collect may include transactional data and identifying information about devices that connect to its services. They use this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. They operate both as processors for us and independent controllers for the information they collect directly from our users. You can learn more about Stripe and read its privacy policy at [Stripe Privacy Policy](https://stripe.com/privacy). You can learn more about paystack and read its privacy policy at [paystack Privacy Policy](https://paystack .com/terms).
B. Information That is Passively or Automatically Collected:
I. Device & Usage Information: When you interact with Flipeet Raise through the Services, we automatically receive and store certain information from devices that you use to access the Services. This information is collected passively by using various technologies, and includes the type of geolocation information, Internet browser or mobile device you use, any website from which you have come to the Services, your operating system, and location data through an IP address that identifies the city and state where you logged into the Services. Flipeet Raise either stores such information itself or such information is included in databases owned and maintained by Flipeet Raise, and/or its agents or vendors.
II. Location Information: When you use the Services to organise a fundraiser, the Services may require that you provide your postcode, city or town, and state or province of residence. Please keep in mind that other users of the Services can view your postcode, city or town, and country or region of residence in connection with the fundraiser. We also use your location information as described in this Notice, such as described above under “Device & Usage Information”, and in an aggregate way, as described below in the “Aggregated Data” section.
III. Cookies and Other Electronic Technologies: When you interact with the Services, we try to make that experience simple and meaningful. When you visit our Services, our web server, business providers, and/or the Social Networking Services (defined below) are integrated into the Services, we use cookies or other electronic technologies (such as web beacons or pixel tags) for various purposes. Cookies are small pieces of information that are issued to your computer or mobile device when you visit a website, or access or use a mobile application. That information regarding your use of the Services is stored and sometimes tracked. Web beacons are transparent image files, which enable the Services to track website usage information. Pixel tags are tiny graphic images with unique identifiers that track online movements of our users. We will refer to the cookies and other